Shipping policy

Shipping Policy

Last updated: September 2026

Hey, your new bag is on the way. 💌

At Bonita Bonita, we do our best to get your order packed, shipped and into your hands as smoothly as possible.

Delivery Timeline

All orders are expected to be delivered within 14 days from the date your order is confirmed.

Delivery times may vary depending on your location, courier availability, public holidays or circumstances outside our control.

While most orders may arrive sooner, we recommend allowing the full 14-day delivery window.

Order Processing

Once your order is successfully placed, you will receive an order confirmation.

Your order will then be processed, packed and handed over to our delivery partner. Once shipped, tracking information will be shared with you wherever available.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order has been dispatched, you may receive tracking details via the contact information provided while placing your order.

Please allow some time for the tracking information to become active after dispatch.

Delays

Sometimes your bag might take the scenic route.

Delivery may occasionally be delayed due to:

Courier or logistics disruptions
Weather conditions
Public holidays
High order volumes
Incorrect or incomplete delivery information
Events outside our reasonable control

If there is a significant delay with your order, please get in touch with us through the contact details available on our website.

Incorrect Shipping Address

Please make sure your shipping address and contact details are correct before placing your order.

If you notice an error after ordering, contact us as soon as possible. We will try to update the details before dispatch, but we cannot guarantee changes once the order has been shipped.

Bonita Bonita will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

Failed Delivery Attempts

If our courier partner is unable to deliver your order, they may attempt delivery again or contact you directly.

Orders returned to us because of repeated failed delivery attempts, refusal to accept the package or incorrect address details may require additional shipping charges if they need to be sent again.